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AIRLINE ECOMMERCE

First‑class commerce protection

Ensure a seamless experience for genuine travelers, while fighting fraud and abuse.

Outdated, rules-based systems leave
airlines vulnerable to fraud and abuse

Heavy reliance
on manual review

Airline ticket sales are at a record high — and rules-based systems are failing to keep up, resulting in booking delays and false declines.

Loyalty programs
and ATO attempts

As ticket sales reach new heights, ATO attempts are skyrocketing too. Mounting loyalty points and reward miles make customer accounts an attractive target, with 52% of airlines reporting ATO to be their biggest source of fraud.

Rapid‑fire losses
from card testing

Fraudsters often use hacked accounts to test large quantities of cards in quick succession, leading to staggering auth costs for merchants.

Rise in abusive
chargeback claims

Many travelers dishonestly dispute baggage fees, seat fees and upgrade charges in an attempt to reduce airfare costs. The resulting increase in chargebacks can negatively impact bank authorisations.

Signifyd addresses fraud challenges at key conversion points across the digital booking process from account login through to payment and chargebacks. Every approved booking is protected with our financial guarantee, enabling airlines to give genuine customers a seamless experience from checkout to landing.

How it works

Provide a friction-free login experience

With insight into consumer behavior across thousands of merchants’ sites, Signifyd can detect malicious login attempts with precision.

Trust your good passengers – even those logging in
from a new device or location – and streamline their checkout experience without the friction of added authentication steps.

Protect against card testing and safeguard loyalty programs

Loyalty programs are an effective way to attract new buyers and reward loyal customers.

Ensure only genuine travelers reap the rewards of your loyalty programs with Signifyd’s real-time order decisions that evaluate any modification requests to an account to validate the true identity of the account holder.

Eliminate manual review with instant order decisions

Signifyd contextualizes incoming bookings using the Signifyd Commerce Network’s identity and intent intelligence to deliver accurate decisions in real time.

Signifyd’s buyer identification rate of 98% allows you to accurately identify good shoppers from bad – even when entering new destinations and encountering fraud patterns.

Make the booking experience as breezy as vacation

With orders evaluated in real-time and false declines reduced, travelers can complete their travel bookings hassle‑free.

As a result, travelers leave your site with a great customer experience – one step closer to their destination and eager to travel with you again as loyal customers.

From login to checkout, your business is our priority

“While the value of airline loyalty programs and the customers they serve is well-established, protecting these assets in terms of security controls is often an afterthought. Loyalty program systems are rarely considered as crown jewels, while in reality, the customer data they collect and use is beyond doubt some of the most important and a critical part of the business’s livelihood.”

How do you stack up against the rest of the airlines industry?

Contact us for a personalized funnel assessment and benchmark analysis.

Contact us