RETURN ABUSE PREVENTION
Encourage return shoppers, not return abuse
Recognize intent behind return and refund requests to fast‑track good returns and reduce abuse.
RETURN ABUSE PREVENTION
Encourage return shoppers, not return abuse
Recognize intent behind return & refund requests to fast-track good returns and reduce abuse.
Free and flexible returns are table stakes for competing in ecommerce. Yet, 1 out of every 10 online returns is fraudulent.1
Free returns may be a worthwhile price to pay for the 62% of ecommerce shoppers that buy more from a brand after a positive returns experience. However, that’s a payoff merchants never realize for the more than 10% of returns that turn out fraudulent.
Provide friction-free returns for valued customers with Return Abuse Prevention
Trusted by the world’s leading brands
“Getting our return policies right is a big priority for us. The cost of a return is enormous, so it’s important that we prevent shoppers from abusing returns. And now, with Signifyd, we are capable of doing that.”
— Sofia Giussani Senior Director of Digital Marketing & Ecommerce
How it works
Set automated guardrails to alert customer support of high risk requests
Based on the guardrails you set, Signifyd assigns an abuse risk level to each returns request – identifying the return as low risk, moderate risk or high risk – along with recommendations on whether and how to process the return.
Empower your support team with custom recommendations
Return decisioning is configured to your unique return policies, generating recommendations your support team can rely on such as: approved for refund, approved for store credit, review package before refund, declined for refund and more.
Test drive return policies before go‑live
Signifyd’s Return Policy Simulator allows you to measure customer impact of various return scenarios before launching new policies. By applying configured policies to a sample set of returns, merchants can confirm that conditions are delivering the expected results.
Expedite refunds for valued customers
Custom policy configuration allows you to remove blockers for your most valued customers – for example, by automatically issuing refunds for loyalty member customers – ensuring a friction-free returns experience every time.
Disincentivize abuse and outsmart fraudsters
Decision Center allows merchants to build return policies unique to their business’s definition of abuse. Signifyd is there every step of the way to offer expert guidance, policy templates and recommendations on deterring common return abuse and fraud tactics.
Disclosures:
1. NRF & Appriss: Consumer Returns in the Retail Industry 2021