Case Study
Challenge
Fraud management
Industry
Furniture & Home Decor
Product
Signifyd Scoring Solution
Integration
Custom platform
About Build with Ferguson Chargeback Protection
Build with Ferguson has become a household name by providing its customers with the best selection, unmatched customer service and the easiest online shopping experience around. The leading merchant uses Signifyd to help manage its ecommerce business and protect its community.
“Having a partner like Signifyd, who can detect risky behavior and stop hackers before a fraudulent purchase is made, has been critical for us at Build with Ferguson.”
Challenge
Long-term ecommerce growth goals were hindered by manual fraud review at Build with Ferguson. Their fraud team found themselves playing whack-a-mole with various fraud-related problems as they tried to mitigate risk while preserving customer experience.
Solution
Build with Ferguson chose Signifyd’s Guaranteed Fraud Protection to shift liability away from their business while approving more good orders and reducing fraud. With Signifyd delivering automated decisions backed by a full financial guarantee, Build with Ferguson was able to seamlessly scale protection throughout the year and use staffing elsewhere to maximize the company’s potential.
Result
Through Signifyd’s seamless integration, Build with Ferguson has now achieved a near perfect approval rate of 98.5% while paying $0 in fraud losses. No longer in the weeds of manual review, the Build with Ferguson team can refocus their attention on the more complex and unique challenge of consumer abuse.