Case Study
Challenge
Crossborder expansion,
Fraud management,
Order automation
Industry
Apparel,
Footwear
Product
Abuse Prevention,
Fraud Protection
Integration
Shopify
About Public Desire
Public Desire, the UK-based shoe brand donned by Instagram influencers like Molly Mae Hague and Little Mix, supplies fashionistas across the globe with the hottest trends in footwear. Partnering with Signifyd has allowed them to tap into a wider global consumer base and drive expansion into new international markets.
“Partnering with Signifyd made perfect sense. The ROI of chargeback elimination, reduced operational costs and overall revenue lift more than outweighed the upfront cost. And most importantly, we could go back to operating at the rapid rate needed to stay competitive across the globe.”
Challenge
Scaling their business to meet booming international demand has exposed Public Desire to mounting fraud pressure, which their incumbent rules-based solution failed to keep at bay. As a result, Public Desire found themselves manually reviewing an increasing volume of orders to keep chargeback rates in check.
Solution
Public Desire came to Signifyd with the goal of reigning in fraud losses while automating order review. Signifyd helped Public Desire accomplish both these goals while giving them the confidence to optimize their approval rates and ship more good orders internationally.
Results
Since partnering with Signifyd, Public Desire has decreased internal manual review from 12% of orders to 0%, while increasing order approval rate by 7%. Thanks to Signifyd’s full automation and accurate decisioning, Public Desire’s international order traffic has increased by 10%.