Key findings from Signifyd’s State of Commerce report 2021

For many, 2020 will be remembered as the year of lockdowns, but it can also aptly be described as the year that transformed shopping. Consumers, faced with closed brick and mortar stores, flocked online driving an increase of first-time online shoppers by 32.4% compared with 2019, according to Signifyd data.

These new shoppers behaved differently than the generations that came before them – they were more likely to be on mobile, demanded new ways to get their goods through curbside pickup and buy-online-pick-up-in-store, and increasingly shopped cross-border.

If you look closely, the behavioral data left behind paints a clear picture of not only what it will take to retain these new users, but also what the future of commerce will look like.

Tune into this webinar to learn:

• What the data from millions of new ecommerce consumers tells us about changing desires of buyers today
• How strategies like BOPIS and curbside could be key to driving revenue
• How fraudsters creatively evolved during pandemic times to take advantage of chaos
• How to turn our top trends into practical steps you can take to future-proof your business