Signifyd requires the merchant to provide the following information in order to cover the claim reimbursements for in-store pickups: Complete the following steps during pickup (pickup verification): Verify order confirmation email or sales receipt Verify photo ID and credit card used to place the order Verify last 4-digits of card against last 4-digits listed on…

If you receive a chargeback on an order that meets our coverage criteria, you’ll need to gather the following items to submit a reimbursement request: Digital Goods: Proof of deactivation of the digital goods/code(s) Proof of delivery/service which could be in the form of the email confirmation sent to the buyer for instructions on how…

If you have Shopify automated order fulfillment workflows enabled in your Signifyd settings, there are a few reasons why payment for an order in your Shopify store may not have been captured and the fulfillment status was not updated. It could be that: The order is currently in review and awaiting a decision. You can…

If you have your Shopify auto-fulfillment settings triggered to Cancel Orders on Declined Guarantees, like in the image below, you are unable to resubmit an order for Guarantee once Signifyd has cancelled the order and voided the payment. (Note that once an order is cancelled and the payment is voided, it cannot be recovered.) If…

For team members other than the Store Administrator to access Signifyd through the BigCommerce admin panel, you will have to manually enable access for each team member that needs access. *Please note the user must have a Signifyd account to use this feature. Please refer to our adding team members guide for instructions on how. To…

When requesting reimbursement on an eligible chargeback, Signifyd gives you the option of being reimbursed via bank transfer. If you’d like to be reimbursed via bank transfer, you’ll need to set up an account on Bill.com prior to submitting a reimbursement request. (If you already have a Bill.com account, you’ll simply need to provide the email…

If you receive a chargeback on an order that meets our coverage criteria, you’ll need to gather the following items to submit a reimbursement request: Proof of shipment, usually in the form of a tracking number that can be verified online. We also accept proof of delivery documentation from the shipping company or private delivery…