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SIGNIFYD CUSTOMER REVIEWS

Consistently rated above 4.5 stars

SIGNIFYD CUSTOMER REVIEWS

Consistently rated above 4.5 stars

Published on: October 22, 2024

Reliable and good software with easy to use features

It is really very useful, we save time and money with this great tool for different needs, mainly to keep payments safe and secure.

Gaylord Seheno
United States



Published on: October 21, 2024

Intelligence tools to prevent fraud transaction for ecommerce

Fraud markers, blacklisting and bot mitigation is the front line in removing and preventing fraud transaction.

Gabriel Manas
Malaysia



Published on: October 20, 2024

Protect business and customer from fraudster

Automated fraud detection for our e-commerce store. Stop purchase process if the system flag it as fraud.

Stasso Bolev
United States



Published on: July 15, 2024

Great tool for fraud detection and analysis

Detecting and flagging fradulent orders, highlighting similarities between cases for future caution.

Sayeh Sarkarhosseini
Canada



Published on: May 31, 2024

Very useful layer of protection for B2C business

We needed a solution for protecting against fradulent orders. Signifyd did all that just fine.

Tony Kingston
United States



Published on: May 29, 2024

Signifyd WORKS! A little costly , but worth it in increased lost orders

1 . Getting customers to spend money on the website without getting frustrated with the checkout fraud filters
2. Inclreasing orders on the wbesite

Ray Vansteenkiste
United States



Published on: November 1, 2022

Peace of Mind charges

Signifyd guarantees 100% of the charge-backs if there is any. We have been for over 6+ years with them and we never had a charge-back.

Anna T.
PM



Published on: October 24, 2022

Reliable

Reliable and peace of mind with all the transactions, easy to use and support always there to help.

Ida L.
Customer Service Director
Italy



Published on: October 14, 2022

Well worth the expense! The smartest decision we made in 2022

Fraud. We literally don’t have to deal with fraud anymore. We used to spend 2-3 hours every day reviewing orders, doing background checks, etc. Signifyd has eliminated that for us! Since launching Signifyd on our site, we’ve learned that we were rejecting many good orders.

Jon M.
System Administrator
United States



Published on: October 13, 2022

Signifyd is hands down the best anti-fraud solution out there

Maximizing approval rates, while minimizing chargebacks. It helps keep our reputation as an online retailer high, while improving our bottom line.

Felipe A.
Ecommerce Director
Costa Rica



Published on: October 10, 2022

Signifyd, Everything You Need and an Amazing Pay Structure

Signifyd has helped us prevent tens (perhaps even hundreds) of thousands of dollars in fraud. We’re in an industry that isn’t targeted by fraud very often, and even with that they’ve saved us incredible amounts of revenue and product that would have otherwise been lost. Their guarantee means when we’re pressed for time, we can guarantee an order and not have to spend a second worrying if it was fraud. When we’re not pressed for time, Signifyd gives us all the information needed to make a manual review decision, and that information doesn’t cost us anything. Simply the best payment model in the industry, hands down.

Adam A.
Fraud Prevention / Inside Sales
United States



Published on: October 10, 2022

Great Fraud Protection

Before signifyd we did our own order checking and could not catch nearly what we should in fraud orders and we were declining more orders than we needed to. Signifyd has allowed us to capture more sales with confidence.

Karin P.
Supervisor eDevelopment
United States



Published on: October 4, 2022

Signifyd has saved us from many headaches.

Time. Not much time is spent verifying the legitimacy of customers and businesses. They provide a safety net for small businesses regarding fraudulent charges.

Signifyd Customer



Published on: September 26, 2022

Game Changer

Signifyd has greatly expedited the timeline for orders which require manual review. This fast decisioning has improved our customer experience.

Signifyd Customer



Published on: September 21, 2022

Amazing service

Great team to work with. Fastest response team of any of our vendors. Amazing service!

Jessica N.



Published on: September 21, 2022

We’re very please with Signifyd!!

Our company relies on Signifyd to ensure our orders are legitimate and to assist with order processing. We’re very please with Signifyd!!

Melina W.



Published on: September 15, 2022

We have been partnered with Signifyd for quite some time now, and so far the level of service they provide with securing and protecting not just our business but the customers’ safety in online shopping platform too, has exceeded our expectations. I’m glad to know that we are working with a trusted and proven brand.

Signifyd Customer
United States



Published on: September 14, 2022

Signifyd is absolutely necessary for high-volume stores and marketplaces

Chargeback Recovery alone saved us 2.5 FTE and endless headaches. If a business is growing, it should anticipate chargebacks and fraud to develop right in line with that and implement Signifyd before the problem becomes overwhelming. Fraud prevention teams have enough on their plates without having to contest chargeback fraud manually. Signifyd frees them up to focus on risk analysis and mitigation.

Aimee V.
Director - Buyer Experience
United States



Published on: September 9, 2022

Easy Integration and friendly staff

We use Signifyd for fraud check for our online orders and this is assisting us in reducing the number of fraudulent orders.

Signifyd Customer



Published on: September 8, 2022

Fraud Protection Guaranteed

The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it’s still easier and more beneficial to determine what our cost of doing business will ultimately be.

Laci D.
Content Marketing Manager



Published on: September 6, 2022

Eyes where you need them the most

When processing payments for the items that we sell, it’s great to have more of a full picture of the customer. Since we are ecommerce, the customer isn’t here looking at us while we run the card for payment. Having the extra details that Signifyd is able to provide is important for us. It was fairly easy to integrate this program with our order processing system and there are rarely ever any “hiccups” in communication between the two.

Erika B.
Quality Assurance Manager
Sporting Goods



Published on: August 30, 2022

This product does exactly what they say it will do!

This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool.

Jeff J.
Customer Care Manager



Published on: August 30, 2022

Signifyd

We are protecting the company from financial fraud related to consumer product shipments.

James F.
Director, Credit / Collection



Published on: August 29, 2022

Very Efficient

We like that we get daily notifications about possible fraudulent orders. Being reimbursed for the chargebacks on orders that were approved is an added benefit.

Jade C.
Management
Housewares, Garden & Furnishings



Published on: August 29, 2022

Best of the Best

Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives

Adam K.
Ops Manager
Sporting Goods



Published on: August 29, 2022

New upgrade

Overall Signifyd has worked well for us. timely responses to our web orders, chargebacks are straight forward.

Bessie B.
ACCOUNTS RECEIVABLE
Housewares, Garden & Furnishings



Published on: August 29, 2022

Happy with service provided.

Overall I am happy with the service. I do not have much to complain about.

Prosper m.
Director



Published on: June 14, 2022

Helped with peace of mind

Signfyd takes the human element out of the fraud process. By fully automating the system, our support agents can focus on improving customer experiences instead of auditing orders.

Joshua Jaros
NZXT
United States



Published on: May 31, 2022

We have been using Signifyd for a long while now. Earlier this year, they took the initiative to contact us since we were on a really old plan and they were looking to shift everyone off. Their team is very patient and transparent with us throughout the entire process. We had to get this approved by Upper Management and everything. Their team is very knowledgeable and it shows that they work and communicate very well. After the contract was signed, their implementation teams and the Customer Success Manager took care of us from getting everything ready on the backend to implementation. We did have a fraud attack a while back and this definitely did scare us, but their app took care of the fraudsters and their team did a great job explaining everything that was going on and resolutions for any issues that come up. I highly recommend Signifyd for your fraud protection needs.

BLD
United States



Published on: May 27, 2022

Signifyd goes beyond!

I like how it’s making our customer service effective by protecting our shoppers mainly from fraud.

Kat B.
Team Leader
Philippines



Published on: May 26, 2022

Feeling safe with Signifyd

Preventing fraud from the root. This is effectively saving our company money in shipping out unauthorized/fraudulent orders.

Jen K.
Customer Support Specialist
United States



Published on: May 13, 2022

Efficient and User friendly

Chargebacks and Fraudulent Orders. Less time is being spent by staff reviewing flagged for Fraud.

Signifyd Customer



Published on: May 9, 2022

Signifyd – Simplified Protection

In our business, we have a lot of exclusive drops. Signifyd has helped us create a list of repeat offenders related to bot activity or fraud, allowing us to mitigate future risk.

Todd G.
Marketing and Operations Consultant
United States



Published on: May 5, 2022

Signifyd Review – No Stress about Fraud

We see far less fraudulent activity. There were previously occasions where we would ship orders and then receive a chargeback, leaving us without goods and payment. The benefits of Signifyd are that they pick up the overwhelming majority of these transactions.

Signifyd Customer



Published on: April 29, 2022

Overall Very Pleased

We have had to question much less as far as if an order was potentially fraudulent. This created more positive experiences with our customers. Not only has our business grown but it’s made the process of doing so easier.

Laci D.
Content and Marketing Manager



Published on: April 28, 2022

Long time Signifyd customer

Solving fraud and related chargebacks. Have reduced chargebacks due to fraud to 0%.

Signifyd Customer



Published on: April 28, 2022

Reliable service, solid partnership

Fraud detection and prevention. Realized that our entire team from Customer Service to Shipping and Logistics became more productive and in sync in tackling additional customer verification

Signifyd Customer
Apparel, Accessories & Footwear



Published on: April 28, 2022

Signifyd Review

Fraud is no loner an issue and because of signifyd we no longer have to worry about cancelling good orders that we thought were fraud.

Craig T.
United States



Published on: April 27, 2022

Paramount & inestimable partner

Signifyd is a remarkable partner when it comes to fraudulent payments. They check each payment instantaneously: no manual review from our team is needed.

Sofia Giussani
BHFO
United States



Published on: December 21, 2021

Great for catching Fraud orders

I love how this system detects fraud and saves time from the company. It catches and cancels orders that we shouldn’t process.

Signifyd Customer
Operations Specialist



Published on: December 14, 2021

Great asset to your ecommerce toolkit

It works as advertised, and takes a huge load off of my internal chargeback resolution team.

Signifyd Customer
Director, CX



Published on: December 14, 2021

Great tool that protects us from fraudulent orders while increasing efficiencies

Signifyd services has been a great addition. It helped to increase our approval rating with out taking on too much of risk. It greatly reduced the manual labor required to review the orders and improved the turn around time to approve an order thus increasing the operation efficiencies and customer satisfaction.

Signifyd Customer
Sr. Director Of E-commerce Strategy & Analytics



Published on: December 13, 2021

Signifyd is truly outstanding product, fraud worries now take a back seat

Integrating Signifyd with our eCommerce platform was one of the easiest integrations we’ve had. It was seamless and Signifyd always promptly responded to any questions we had.

Signifyd Customer
Manager, ECommerce Development



Published on: December 13, 2021

Great tool! Brings the trust and ease you want in managing fraud.

The tool has worked great for all our fraud needs. Even with special requests, the team has been great at helping us find a solution and quickly implementing it.

Signifyd Customer
Director, Ecommerce Operations



Published on: December 9, 2021

Great product easy to use

Easy to work with and a good understanding of the industry.Support staff easy to get a hold of and always willing to help

Signifyd Customer
l3 support



Published on: December 9, 2021

Outstanding Product with Excellent Support

Overall, we have been pleased with the tool for fraud detection, console UX and the chargeback process.

Signifyd Customer
Digital Care Manager



Published on: December 8, 2021

Fraud Prevention At It’s Finest

We’re protecting ourselves from fraudulent orders through our e-commerce store. Fraudulent orders are almost nonexistent now and we’re covered just in case with Signifyd.

Catrina C.
Web Marketing Manager
United States



Published on: November 21, 2021

Faster and Safe processing, leading to happy customers!!

Faster and Safe processing, leading to happy customers!!

Harsh K.



Published on: November 10, 2021

You won’t regret adding Signifyd to your eCommerce toolset

We use Signifyd for all of our eCommerce purchases to protect ourselves from fraudulent orders. It helps take the burden of worrying about whether or not an order is fraudulent and allows us to focus on customer service and delivery.

Signifyd Customer
Director in Sales
Electronics & Computer



Published on: October 26, 2021

Used Signifyd for past 3 years not one issue, any claims have been settled within days, no more fraud orders thanks to Signifyd.

Kathryn S.
United Kingdom



Published on: October 11, 2021

Signifyd – smart & secure

The signifyd support team and our rep are always receptive and helpful with any requests. They also provide so much feedback and reasoning.

Bailey B.
E-commerce Customer Service Manager
United States



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